{"id":12163,"date":"2026-03-25T08:37:15","date_gmt":"2026-03-25T08:37:15","guid":{"rendered":"https:\/\/cms.qargo.com\/?post_type=case&p=12163"},"modified":"2026-03-26T10:00:18","modified_gmt":"2026-03-26T10:00:18","slug":"case-study-portex-logistics","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/","title":{"rendered":"Portex Logistics"},"content":{"rendered":"\n
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When we saw Qargo, we said: okay, this is it. We didn’t even go through with the other options<\/em>. \u2014 Andreu Vercher, IT and Project Manager, Portex Logistics<\/p>\n<\/blockquote>\n\n\n\n

About Portex Logistics<\/h2>\n\n\n\n

Portex Logistics is a Netherlands-based multimodal freight forwarder handling road, ocean, air, and rail transport from their base near Rotterdam. Their road division runs approximately 60 trucks per week in each direction between the Netherlands, Belgium, Spain<\/a>, and Portugal \u2014 a route they’ve made their own. On the ocean side, they manage imports from across the globe, backed by a strong network of international partners.\u00a0<\/p>\n\n\n\n

What makes Portex distinct is a combination of operational breadth and genuine personal attention. Patrick, the founder, built the business on the principle that clients can always reach a real person, fast. <\/p>\n\n\n\n

“If you’re working with a big company, everything is automated and it’s hard to reach a real person,” says Paula Avi\u00f1\u00f3. “We take care of our clients in a closer way.”<\/em><\/p>\n\n\n\n

That commitment runs through the team \u2014 a mix of Dutch and Spanish speakers who bring an advantage to routes where English is not spoken as frequently. <\/p>\n\n\n\n

How they found Qargo<\/h2>\n\n\n\n

Portex were already mid-search for a new TMS when they came across Qargo. At the time, the team were also evaluating WMS solutions for their new warehouse \u2014 which meant the bar for any new system was high. It had to work across the full breadth of what Portex does.<\/p>\n\n\n\n

They’d looked at several options before the introduction. None of them made the decision easy. Qargo did.<\/p>\n\n\n\n

“Every option we looked at had its good and bad things. When we saw Qargo, there weren’t really any bad things. We said: okay, this is it \u2014 and that was that.” \u2014 Andreu Vercher<\/em><\/p>\n\n\n\n

The challenge<\/h2>\n\n\n\n

As Portex grew, so did the complexity of their operations. Running across four transport modes and multiple geographies meant their requirements had moved beyond what their existing TMS was designed to support, and development timelines made it difficult to keep pace with the changes they needed.<\/p>\n\n\n\n

The area that prompted them to look for a new solution was the accounting integration. Connecting their TMS to Exact \u2014 their accounting software \u2014 required a manual process: someone would download a file each week, check it line by line, and push it through by hand. It was time-consuming, and the manual nature of it left room for errors to slip through unnoticed.<\/p>\n\n\n\n

“That took me five hours every Friday. It was an awful lot of time.” \u2014 Andreu Vercher<\/em><\/p>\n\n\n\n

Portex were also running three or four separate tools in parallel: an OCR for invoicing, Exact for accounting, their road TMS, and a separate ocean TMS. The accounting team was context-switching constantly, and critical data was scattered across multiple platforms.<\/p>\n\n\n\n

Order entry added another layer of friction. Customer orders arrived by email and were processed through a homegrown scanning tool that needed constant retraining and regularly produced errors. A misread comma could generate an invoice for a vastly wrong amount. A missed price could slip through as zero \u2014 with no error flag to catch it.<\/p>\n\n\n\n

The solution<\/strong><\/h2>\n\n\n\n

The most immediate transformation after switching to Qargo was in accounting. The Exact integration now runs through a direct API connection: invoices sent to clients are automatically posted to Exact, errors surface with clear explanations, and the five-hour Friday ordeal has been eliminated entirely.<\/p>\n\n\n\n

“Now it just connects. If there’s an error, it pops up, tells you what it is, you fix it, and it goes through.” \u2014 Andreu Vercher<\/em><\/p>\n\n\n\n

Order entry has also been transformed. Qargo’s AI-powered document reading pulls data directly from incoming PDFs, auto-fills job fields, and attaches relevant documents to the order \u2014 automatically. What used to take roughly three minutes per order (manual document handling, email replies, scanning, error-checking) now takes closer to a minute and a half, with far fewer mistakes reaching the transport process.<\/p>\n\n\n\n

“We’ve roughly halved the time per order input \u2014 and reduced the errors at the same time.” \u2014 Paula Avi\u00f1\u00f3<\/em><\/p>\n\n\n\n

Beyond speed, Qargo has changed how information flows across the business. Documents, emails, and job data that previously lived in separate inboxes now live inside the platform. Planners and customer service teams \u2014 previously working in parallel with limited shared visibility \u2014 are now fully connected across pickups, deliveries, and job status.<\/p>\n\n\n\n

\"Portex<\/figure>\n\n\n\n

Qargo’s task management has also stood out. The flexibility to configure tasks as manual or automated, with custom triggers, has given the team a level of operational control their previous system couldn’t match.<\/p>\n\n\n\n

The team have also found Qargo’s support chatbot useful in day-to-day operations. “It gives you screenshots of what you need to do. It gives you everything \u2014 and if you can’t find a solution, there’s always a human on the other end.” \u2014 Andreu Vercher<\/em><\/p>\n\n\n\n

The onboarding experience<\/h2>\n\n\n\n

The Qargo onboarding team were hands-on throughout. They visited Portex onsite twice, including a two-day go-live session \u2014 working intensively alongside the team to prepare the system for launch.<\/p>\n\n\n\n

“I couldn’t say anything bad about the onboarding. The guys were really on top of it. Whenever we wanted help, it was there.” \u2014 Andreu Vercher<\/em><\/p>\n\n\n\n

The wider team adapted quickly once live. “It took me literally 20 minutes to switch from one program to the other,” says Paula.<\/em> The accounting team had a tougher first week as the Exact field mapping was refined, but the core issues were resolved within two days \u2014 and their reaction since has been the clearest measure of success.<\/p>\n\n\n\n

The results<\/h2>\n\n\n\n

Since implementing Qargo, Portex has seen measurable improvements across accounting, operations, and cross-department collaboration.<\/p>\n\n\n\n

\u2705 10 hours saved per week<\/strong> across accounting and operations \u2014 primarily driven by the Exact integration eliminating manual invoice processing<\/p>\n\n\n\n

\u2705 50% faster order entry<\/strong> \u2014 from roughly 3 minutes to under 1.5 minutes per order, with fewer errors reaching the transport process<\/p>\n\n\n\n

\u2705 5 hours reclaimed every Friday<\/strong> \u2014 the manual XML checking process that held up weekly invoicing is fully automated<\/p>\n\n\n\n

\u2705 4 systems consolidated into 1<\/strong> \u2014 OCR for invoicing, Exact, road TMS, and ocean TMS workflows will be unified under Qargo<\/p>\n\n\n\n

\u2705 Fewer billing errors<\/strong> \u2014 AI-assisted order entry has significantly reduced the risk of pricing mistakes going undetected<\/p>\n\n\n\n

\u2705 Better cross-department visibility<\/strong> \u2014 planners and customer service teams now operate from shared, real-time job data<\/p>\n\n\n\n

What’s next<\/h2>\n\n\n\n

A deeper Clarus integration is in progress, and the team are actively exploring Qargo’s AI planning features for their complex last-mile international routes.<\/p>\n\n\n\n

Further improvements to the accounting workflow are expected imminently, with fixes in development that will save additional time per invoice.<\/p>\n\n\n\n

“The AI planning is something we’re really looking forward to. Our case is quite specific \u2014 a lot of last-mile international work, combined loads. We want to see what Qargo can do with it.” \u2014 Andreu Vercher, IT and Project Manager<\/em><\/p>\n\n\n\n

Next steps<\/h2>\n\n\n\n

Want to see how Qargo can transform your transport operations? Book a Demo<\/a><\/p>\n","protected":false},"featured_media":12178,"template":"","case_type":[46,39],"case_region":[45],"class_list":["post-12163","case","type-case","status-publish","has-post-thumbnail","hentry","case_type-freight-forwarder","case_type-3pl-services","case_region-netherlands"],"acf":[],"yoast_head":"Portex Logistics - Qargo | Transport Management Software<\/title>\n<meta name=\"description\" content=\"Learn how Portex Logistics from the Netherlands was able to revolutionise their transport and planning thanks to Qargo TMS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portex Logistics - Qargo | Transport Management Software\" \/>\n<meta property=\"og:description\" content=\"Learn how Portex Logistics from the Netherlands was able to revolutionise their transport and planning thanks to Qargo TMS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/\" \/>\n<meta property=\"og:site_name\" content=\"Qargo | Transport Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T10:00:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/03\/truck-wh.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>","yoast_head_json":{"title":"Portex Logistics - Qargo | Transport Management Software","description":"Learn how Portex Logistics from the Netherlands was able to revolutionise their transport and planning thanks to Qargo TMS.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/","og_locale":"en_US","og_type":"article","og_title":"Portex Logistics - Qargo | Transport Management Software","og_description":"Learn how Portex Logistics from the Netherlands was able to revolutionise their transport and planning thanks to Qargo TMS.","og_url":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/","og_site_name":"Qargo | Transport Management Software","article_modified_time":"2026-03-26T10:00:18+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/03\/truck-wh.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/","url":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/","name":"Portex Logistics - Qargo | Transport Management Software","isPartOf":{"@id":"https:\/\/www.qargo.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/#primaryimage"},"image":{"@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/#primaryimage"},"thumbnailUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/03\/truck-wh.jpg","datePublished":"2026-03-25T08:37:15+00:00","dateModified":"2026-03-26T10:00:18+00:00","description":"Learn how Portex Logistics from the Netherlands was able to revolutionise their transport and planning thanks to Qargo TMS.","breadcrumb":{"@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/#primaryimage","url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/03\/truck-wh.jpg","contentUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/03\/truck-wh.jpg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/www.qargo.com\/cases\/case-study-portex-logistics\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.qargo.com\/"},{"@type":"ListItem","position":2,"name":"Portex Logistics"}]},{"@type":"WebSite","@id":"https:\/\/www.qargo.com\/#website","url":"https:\/\/www.qargo.com\/","name":"Qargo | Transport Management Software","description":"Qargo is a new kind of transport management software for automated logistics management. 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