{"id":12472,"date":"2026-04-17T11:23:51","date_gmt":"2026-04-17T11:23:51","guid":{"rendered":"https:\/\/cms.qargo.com\/?post_type=case&p=12472"},"modified":"2026-04-17T14:17:15","modified_gmt":"2026-04-17T14:17:15","slug":"case-study-mark-huisman","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/cases\/case-study-mark-huisman\/","title":{"rendered":"Mark Huisman Logistics"},"content":{"rendered":"\n

About Mark Huisman Logistics<\/strong><\/h2>\n\n\n\n

Mark Huisman Logistics<\/a> is a family-run transport and logistics business based in Weurt, a small town near Nijmegen in Gelderland, the Netherlands. The company provides transport, warehousing, and cross-docking services across Europe, with a particular specialism in groupage \u2014 part-load shipments moving primarily on dedicated routes to Spain and Germany.<\/p>\n\n\n\n

With 9 company-owned vehicles, around 30 owned trailers, and a fleet of approximately 30 trucks on the road daily (including charter vehicles operating with their own trailers), the business punches well above its weight. Clients range from aluminium profile manufacturers moving 13-metre loads, to a major forklift producer for whom the team runs daily pendulum shuttles and handles warehousing, to large machine parts arriving from Poland and Spain. Standard pallet work, ADR, oversized loads \u2014 if it fits in the trailer, Mark Huisman Logistics will move it.<\/p>\n\n\n\n

“We’re really good at getting people out of trouble,” says Tom Huisman, who recently stepped into the role of Transport Operations Manager. “We’re available around the clock, seven days a week. Whatever needs doing, we get it done.”<\/p>\n\n\n\n

\"Mark<\/figure>\n\n\n\n

How They Found Qargo<\/strong><\/h2>\n\n\n\n

Mark Huisman Logistics came across Qargo through their business consultant, who was already implementing the platform at another Dutch transport company. The timing was perfect.<\/p>\n\n\n\n

“We’d already had a few demos of other systems,” says Tom. “But when we sat down with Olivier, Qargo just stood out \u2014 and I mean really stood out. I can say that confidently.”<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

The business had been running on a different TMS that hadn’t received a meaningful update since 2013. Features were silently dropping away, there was no API connectivity, and it was, in Tom’s words, “just completely out of step with the times.”<\/p>\n\n\n\n

Mark, the owner, had spent five years attempting to build a bespoke TMS in-house. The vision was strong, but the execution never fully came together. When it became clear a different approach was needed, Tom took over the search for an external solution.<\/p>\n\n\n\n

For a groupage specialist, the gaps in the old system were particularly painful. Order splitting \u2014 essential when loads are consolidated across multiple routes \u2014 simply wasn’t possible. Allocating costs accurately across different jobs was a constant headache. And with no integration capability, every system sat in its own silo.<\/p>\n\n\n\n

“Every step we took was always going to be forward,” Tom reflects, “but the admin burden on our team was really holding us back from focusing on what we actually do: planning and transport.”<\/p>\n\n\n\n

The Solution<\/strong><\/h2>\n\n\n\n

Once live on Qargo, the impact was immediate – and in some cases, bigger than expected.<\/p>\n\n\n\n

Order splitting, the feature that had been entirely absent from their previous system, now works seamlessly. Cost allocation across jobs is accurate and straightforward. And the administrative overhead that had weighed on the team has been dramatically reduced, freeing planners to plan rather than process.<\/p>\n\n\n\n

For order entry, the team adopted a clear internal policy early on: all orders go into Qargo, and if there’s a PDF, it goes in with it. Qargo Intelligence handles the rest. “If you’re entering the order anyway, you might as well drop the PDF in \u2014 otherwise you’d have to manually upload it afterwards,” says Tom. For customers who were still sending orders by email, Qargo gave the team the confidence to go back and ask for PDFs instead. “Two minutes later, there’s the PDF \u2014 they could always do it, they just never had to.”<\/p>\n\n\n\n

The AI-powered document checking has also brought something entirely new to the business: control over purchase invoices from charter drivers. “Previously, there was no check on that at all,” Tom explains. “Now we enter the agreed price in Qargo and match it against the incoming invoice. You can immediately see where the discrepancies are. Using the AI feature to speed that up has removed a lot of errors.”<\/p>\n\n\n\n

Live vehicle tracking was a welcome surprise. “We hoped it would work \u2014 but we genuinely didn’t know if it would come together. It was a really quick win, and a huge step forward from where we were.”<\/p>\n\n\n\n

Integrations<\/strong><\/h2>\n\n\n\n

Mark Huisman Logistics has connected Qargo with three core platforms to streamline operations end-to-end:<\/p>\n\n\n\n