{"id":12761,"date":"2026-05-14T08:29:43","date_gmt":"2026-05-14T08:29:43","guid":{"rendered":"https:\/\/cms.qargo.com\/?post_type=case&#038;p=12761"},"modified":"2026-05-14T08:31:05","modified_gmt":"2026-05-14T08:31:05","slug":"pass-logistics","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/cases\/pass-logistics\/","title":{"rendered":"Pass Logistics"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"3375\" height=\"2250\" src=\"https:\/\/cms.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01.png\" alt=\"Pass Logistics truck \" class=\"wp-image-12768\" srcset=\"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01.png 3375w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-350x233.png 350w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-700x467.png 700w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-768x512.png 768w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-1536x1024.png 1536w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-2048x1365.png 2048w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-2000x1333.png 2000w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-1200x800.png 1200w, https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-150x100.png 150w\" sizes=\"auto, (max-width: 3375px) 100vw, 3375px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">One word I&#8217;d use to sum up Qargo? Industry-leading. You don&#8217;t realise how in depth it really is until you get set up and start delving into it.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u2014 Lewis McGregor-Smith, Transport Manager, Pass Logistics<\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"About-Pass-Logistics\">About Pass Logistics<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pass Logistics started with a man and a van, and nine years on, they\u2019re a multi-million pound operation with multiple divisions: Pass Haulage, Pass SameDay, Pass Rail, Pass Warehouse, and Pass Renewables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The transport division \u2014 16 artics and three vans \u2014 is where Qargo lives. It&#8217;s a team that covers a wide range of customers and sectors, from packaging to ambient food, household goods to leisure, and even container work brought into their yard for destuffing and cross-docking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"How-they-found-Qargo\">How they found Qargo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pass Logistics felt that the legacy TMS that they were using was no longer fitting their requirements. One of the team knew David Shawcross, Business Development Director UK&amp;IE at Qargo, from a previous role and reached out to learn more about the platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">David came on-site, walked the team through the platform, and that was that. &#8220;We were instantly sold. We didn&#8217;t quite realise the capability that other TMSs had until David came in and really showed us what it was about.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A local haulage company Pass Logistics worked closely with was already on Qargo and had nothing but praise for it. Their validation helped seal the deal.<\/p>\n\n\n\n<p class=\"chapter wp-block-paragraph\" id=\"The-challenge\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The challenge<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pass Logistics had been running on a legacy TMS which was no longer supporting the needs of the business \u2013 from Lewis\u2019 own use right down to what drivers were experiencing on the mobile app.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The lack of web access was another blocker. The legacy platform couldn&#8217;t be accessed from a mobile phone, which in an industry that rarely sits still felt like a fundamental gap. And when something went wrong, support was hard to reach. &#8220;You had to ring through to their support team, it had to get logged, and you could be waiting a full day for something to be resolved.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The team knew what they needed: depth, speed, and a system that could grow with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enter Qargo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"The-solution\">The solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The first thing that changed when moving to Qargo was visibility. Previously, there was no easy way to see a breakdown of customer spend, no margin analysis, no sense of which customers or drivers were most profitable. Qargo&#8217;s dashboard changed that immediately.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>The main thing is how detailed the data is. We like to see how profitable we&#8217;re actually being. Who hasn&#8217;t spent with us in the last 60 days? Who are our biggest spenders? What&#8217;s our most profitable truck? The dashboard tells you all of that.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">For the planning team, the day-to-day became measurably faster. Jobs that used to take five minutes to enter now take between 30 seconds and two minutes on Qargo. Templates, copy-and-paste, bulk job creation for weekly runs \u2014 small things that, across on average 150 jobs a week, add up to a significant chunk of time back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer self-service has also become part of how Pass Logistics operates. Customers can log their own jobs directly onto the system, and the moment a resource is assigned, they know exactly when the job will be done. Combined with the live tracking through Samsara, it&#8217;s given customers a level of transparency they didn&#8217;t have before.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the AI side, the team uses Qargo&#8217;s POD scanning feature. &#8220;When you upload a POD, it breaks it all down \u2014 who signed for it, the weight, how many pallets. It&#8217;s a one-stop shop.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then there&#8217;s support. Previously, it could take a full day to get an answer to a support query. Now, the AI chatbot handles most questions in seconds \u2014 and if it can&#8217;t, a human is on it within minutes. &#8220;That&#8217;s probably 10 minutes max. That&#8217;s quite a standout point, really.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Integrations\">Integrations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Two integrations were central to the switch. Xero was connected before go-live as the finance team needed billing to keep moving from day one. Samsara, their telematics provider, came in shortly after, once the team realised the connection was possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That live visibility has become a selling point for Pass Logistics with their own customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"Onboarding\">Onboarding<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Qargo onboarding team came on-site for two full days \u2014 one with the transport team, one with finance. Before the Qargo team came on site, Lewis, his planning manager, and the admin team had all spent time in the sandbox, raising questions and getting comfortable with the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By the time the team went live in January 2025, they were ready. Their old system was switched off the same day Qargo went live.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;The onboarding was absolutely incredible. The customer service \u2014 right down to the finance team getting set up \u2014 was just incredible. Not many TMS companies would even care, let alone do that. We felt really confident and comfortable after that full day. We never looked back.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"The-results\">The results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Dramatically faster job entry<\/strong> \u2013 from 5 minutes per job to 30 seconds\u20132 minutes on Qargo, across an average of 150 jobs a week<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Real-time fleet visibility for customers<\/strong> \u2013 Samsara integration means live tracking through the Qargo portal, turning visibility into a sales differentiator<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Customer self-service job entry<\/strong> \u2013 customers log their own jobs and get instant confirmation when a resource is assigned<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Deeper business intelligence<\/strong> \u2013 dashboard gives full visibility of customer spend, profitability by customer and driver, and inactive accounts<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Faster invoicing and improved cashflow<\/strong> \u2013 bulk invoice marking and Xero integration have accelerated the billing cycle<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>AI-powered POD processing<\/strong> \u2013 delivery confirmation, signatory, weight, and pallet count captured automatically from uploaded PODs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Support transformed<\/strong> \u2013 from a full day&#8217;s wait to 10 minutes maximum, with an AI chatbot handling most queries instantly<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Team freed up for higher-value work<\/strong> \u2013 reduced admin load has given the team space to focus on growth rather than data entry<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading chapter\" id=\"Final-thoughts\">Final thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For Lewis, the difference between systems isn&#8217;t just operational \u2013 it&#8217;s essential. The data, the speed, the support, the visibility it gives both his team and their customers, all help inform business decisions.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Qargo is a partner. It&#8217;s easy to use, and it&#8217;s saved us a huge amount of time \u2013 and therefore money. I&#8217;d fully recommend it to any operator looking for a new TMS.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":12768,"template":"","case_type":[19],"case_region":[20],"class_list":["post-12761","case","type-case","status-publish","has-post-thumbnail","hentry","case_type-carrier","case_region-united-kingdom"],"acf":[],"yoast_head":"<title>Pass Logistics - Qargo | Transport Management Software<\/title>\n<meta name=\"description\" content=\"Find out how Pass Logistics save on average 9.5 hours a week on order entry, just by switching to Qargo TMS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qargo.com\/cases\/pass-logistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pass Logistics - Qargo | Transport Management Software\" \/>\n<meta property=\"og:description\" content=\"Find out how Pass Logistics save on average 9.5 hours a week on order entry, just by switching to Qargo TMS.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qargo.com\/cases\/pass-logistics\/\" \/>\n<meta property=\"og:site_name\" content=\"Qargo | Transport Management Software\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-14T08:31:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-700x467.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>","yoast_head_json":{"title":"Pass Logistics - Qargo | Transport Management Software","description":"Find out how Pass Logistics save on average 9.5 hours a week on order entry, just by switching to Qargo TMS.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qargo.com\/cases\/pass-logistics\/","og_locale":"en_US","og_type":"article","og_title":"Pass Logistics - Qargo | Transport Management Software","og_description":"Find out how Pass Logistics save on average 9.5 hours a week on order entry, just by switching to Qargo TMS.","og_url":"https:\/\/www.qargo.com\/cases\/pass-logistics\/","og_site_name":"Qargo | Transport Management Software","article_modified_time":"2026-05-14T08:31:05+00:00","og_image":[{"width":700,"height":467,"url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01-700x467.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/","url":"https:\/\/www.qargo.com\/cases\/pass-logistics\/","name":"Pass Logistics - Qargo | Transport Management Software","isPartOf":{"@id":"https:\/\/www.qargo.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/#primaryimage"},"image":{"@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/#primaryimage"},"thumbnailUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01.png","datePublished":"2026-05-14T08:29:43+00:00","dateModified":"2026-05-14T08:31:05+00:00","description":"Find out how Pass Logistics save on average 9.5 hours a week on order entry, just by switching to Qargo TMS.","breadcrumb":{"@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qargo.com\/cases\/pass-logistics\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/#primaryimage","url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01.png","contentUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2026\/05\/Fleet-Vehicles-01.png","width":3375,"height":2250},{"@type":"BreadcrumbList","@id":"https:\/\/www.qargo.com\/cases\/pass-logistics\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.qargo.com\/"},{"@type":"ListItem","position":2,"name":"Pass Logistics"}]},{"@type":"WebSite","@id":"https:\/\/www.qargo.com\/#website","url":"https:\/\/www.qargo.com\/","name":"Qargo | Transport Management Software","description":"Qargo is a new kind of transport management software for automated logistics management. 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