{"id":10052,"date":"2025-07-30T09:35:30","date_gmt":"2025-07-30T09:35:30","guid":{"rendered":"https:\/\/cms.qargo.com\/cases\/l-hunt-and-sons\/"},"modified":"2025-07-30T09:35:30","modified_gmt":"2025-07-30T09:35:30","slug":"l-hunt-and-sons","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/us\/cases\/l-hunt-and-sons\/","title":{"rendered":"L Hunt & Sons"},"content":{"rendered":"
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Qargo has made a massive difference to our operations. It\u2019s a fantastic system, backed by a great company, and I couldn\u2019t be happier with it.<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

\u2014 Sarah Hunt, Operations Manager, L Hunt & Sons<\/em><\/p>\n\n\n\n

About L Hunt & Sons <\/strong><\/h2>\n\n\n\n

L Hunt & Sons is a fourth-generation, family-run haulage, storage and specialist transport  company running since 1896, based in Basingstoke. With a reputation built on trust, reliability and personal service, the business handles a wide range of transport jobs, from palletised pharmaceuticals to complex abnormal loads requiring escort vehicles.<\/p>\n\n\n\n

\u201cOur clients get a very personalised service,\u201d says Operations Manager Sarah Hunt. \u201cNine times out of ten, when you ring us, you\u2019re speaking to a member of the immediate family. We take full responsibility from beginning to end.\u201d<\/p>\n\n\n\n

But while the company had evolved significantly in the 127 years it\u2019s been running, the technology powering its operations hadn\u2019t. L Hunt & Sons had outgrown its old TMS and needed something smarter, faster and more flexible.<\/p>\n\n\n\n

How they found Qargo<\/strong><\/h3>\n\n\n\n

Sarah discovered Qargo<\/a> by chance at the Commercial Vehicle Show. \u201cI was tired, just wandering the stands, and saw the Qargo demo, it looked really intuitive. I thought it\u2019d be out of our budget, but I stopped and watched. I was blown away.\u201d<\/p>\n\n\n\n

Onboarding & strong support<\/strong><\/h3>\n\n\n\n

\u201cOnboarding was fantastic,\u201d Sarah says. \u201cThe testing was clear and structured. Our trainer was brilliant, and Lee (Qargo\u2019s Regional Onboarding  Manager)<\/em> came onsite to get us fully up and running. By day two, we were confident\u201d. Even team members with decades of experience picked Qargo up quickly.<\/p>\n\n\n\n

\u201cEveryone kept asking: is that it? Is that all we have to do? It\u2019s that intuitive.\u201d<\/em><\/p>\n\n\n\n

Qargo\u2019s support team, including the live chat and help centre, also impressed: \u201cI\u2019m one of those people who forgets how to do things if it\u2019s not daily. Being able to ask a quick question in the chat and get an answer instantly is a game changer.\u201d<\/p>\n\n\n\n

The challenge<\/strong><\/h2>\n\n\n\n

Before switching to Qargo, the TMS that had once served L Hunt & Sons well became increasingly difficult to use.<\/p>\n\n\n\n

Their previous system had become rigid and time-consuming: \u201cWe were asking for developments and nothing was happening, or it would come with a big price tag.\u201d<\/p>\n\n\n\n

\u201cOnly two of us could use it, and it was eating up so much of my time that balancing work and study became nearly impossible – I was working toward a university degree at the time, and without switching systems, I genuinely don\u2019t think I could have completed it.\u201d<\/p>\n\n\n\n

The system wasn\u2019t evolving in the direction they needed. Support for bespoke workflows was limited, development was slow and expensive, and real-time updates to drivers were clunky at best.<\/p>\n\n\n\n

\u201cWe\u2019re not a pallet network. We needed flexibility. And that system just wasn\u2019t keeping up anymore.\u201d<\/p>\n\n\n\n

The solution<\/strong><\/h2>\n\n\n\n

For Sarah, Qargo<\/a> wasn\u2019t just a better system, it was a necessity in an industry under growing pressure.<\/p>\n\n\n\n

With rising costs, driver shortages and increasing regulatory demands, time is tighter than ever.<\/p>\n\n\n\n

\u201cImplementing Qargo gave me back time I didn\u2019t have,\u201d she says. \u201cWithout it, I honestly don\u2019t think I\u2019d have been able to finish my degree.\u201d<\/p>\n\n\n

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With Qargo in place, the everyday running of the transport office became smoother and less stressful. Creating orders no longer meant hours of manual input, Sarah simply dragged emails into Qargo and let the intelligent platform do the rest. Invoices and PODs could be tailored exactly to each customer\u2019s requirements, and everything, from contracts to documents to job updates, flowed through the system automatically thanks to Qargo Intelligence<\/a>.<\/p>\n\n\n\n

Updates for drivers, which used to be frustratingly slow and annoyingly unreliable, now happened in real time. Routes, documents and instructions were pushed instantly through the mobile driver app. And thanks to AI-powered address lookup, job details were clearer and more accurate than ever.<\/p>\n\n\n\n

After all, in a demanding, high-trust industry like specialist haulage, automation, accuracy, and responsiveness aren\u2019t optional, they\u2019re essential.<\/p>\n\n\n\n

Qargo has helped L Hunt & Sons streamline operations without losing the personal touch. It\u2019s given their team more time, more visibility, and the space to focus on what matters most: delivering for their customers. And personally, for Sarah, Qargo provided the space, and time, to study & complete her full university degree.<\/p>\n\n\n\n

\u201cIt\u2019s not just a good system. It\u2019s a company that listens. The platform is always evolving & we\u2019re benefiting from every update.\u201d<\/p>\n\n\n\n

Integrations<\/strong><\/h3>\n\n\n\n

L Hunt & Sons integrated<\/a> Qargo with:<\/p>\n\n\n\n