{"id":10068,"date":"2025-06-20T09:21:52","date_gmt":"2025-06-20T09:21:52","guid":{"rendered":"https:\/\/cms.qargo.com\/cases\/jacobs-transport-warehousing\/"},"modified":"2025-06-20T09:21:52","modified_gmt":"2025-06-20T09:21:52","slug":"jacobs-transport-warehousing","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/","title":{"rendered":"Jacobs Transport & Warehousing"},"content":{"rendered":"\n
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Qargo\u2019s Transport Management System allows us to scale seamlessly as we grow our business.\u201d<\/p>\n<\/blockquote>\n\n\n\n

In the transport sector, one question arises time and again: What happens when your ambitious plans cannot be met by the limitations of your current TMS?<\/strong>  It\u2019s simple, says Jacobs Transport, you either adapt quickly or risk being left stranded in the past.<\/p>\n\n\n\n

For more than 90 years, Jacobs Transport has constantly adapted, establishing itself as a leading specialist in full truckload (FTL) shipments across Belgium, the Netherlands, Germany, and France. With a fleet of 95 trucks and plans to add 15 more, their latest expansion represents both a major growth opportunity and a significant operational challenge-ensuring their large fleet is fully utilised.<\/p>\n\n\n\n

Alongside a move to new premises, this ambitious growth plan was the driving force behind their decision to switch TMS providers. \u201cWe had been using our previous TMS for five years, but over time, we noticed a growing disconnect between our business goals and the system\u2019s capabilities,\u201d explains Process Manager, Wouter Hertogs.<\/p>\n\n\n\n

Key Challenges<\/h2>\n\n\n\n
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  • Limited features and extra costs<\/strong>
    Wouter explained that whenever Jacobs Transport requested new features or improvements \u2013 particularly in areas like AI \u2013 he was often told such changes weren\u2019t part of the system, \u201cand that if we wanted them, we would have to pay extra to implement them.\u201d
    <\/li>\n\n\n\n
  • Integration limitations<\/strong>
    The solution also needed to be compatible with Transporeon\u2019s transportation management platform: \u201cWe primarily rely on Transporeon for one major customer who submits their orders exclusively through the platform so we needed simple integration with our new TMS solution.\u201d Their previous TMS did have a connection with Transporeon but the quality and usability of the integration were lacking.
    <\/li>\n\n\n\n
  • Tracking and resourcing challenges<\/strong>
    One of the biggest challenges with its previous TMS was resourcing \u2013 namely tracking trailers and their status. “Since we regularly couple and uncouple trailers in different locations across Belgium, it was taking us between one to one-and-a-half hours each day to manually update and verify the list of full and empty trailers across a couple of different systems \u2013 it was a time-consuming puzzle.\u201d<\/li>\n<\/ul>\n\n\n\n

    With mounting inefficiencies, rising costs for essential upgrades, and a lack of seamless integration with key platforms, Jacobs Transport realised their existing TMS was holding them back. The time-consuming processes, combined with limited system adaptability and integration challenges, meant they needed a more agile, future-proof solution. They set out to find a TMS that could not only streamline operations but also grow with the company\u2014offering full visibility and control over the entire logistics process, from order entry to invoicing.<\/p>\n\n\n\n

    The Solution<\/h2>\n\n\n\n

    Wouter had already met Qargo two years previously at a trade fair in Antwerp; but it was connecting with a former colleague, who not only had a lot of TMS expertise, but had already implemented Qargo TMS. \u201cHis insights played a key role in convincing me to take the step towards Qargo,\u201d says Wouter. \u201cHe felt the transition had gone exceptionally well and encouraged me to make the leap.\u201d<\/p>\n\n\n\n

    Because of this endorsement, Wouter  decided to investigate if Qargo could meet all of Jacobs Transports\u2019 requirements.  Qargo demonstrated that with the right solution and data \u2013 such as accurate driver and order-related information \u2013 they could easily access all relevant information, all within a single view, saving considerable time and money. This led to Jacobs Transport deciding to implement Qargo.<\/p>\n\n\n\n

    Qargo\u2019s onboarding team spent time on site with the team and ensured that the transition was as seamless as possible. The onboarding was carried out over quite a stressful \u2013 but successful \u2013 week (with no orders lost!) and the platform has already delivered significant gains.<\/p>\n\n\n\n

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    The Results<\/h2>\n\n\n\n
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    • Time savings<\/strong>
      \u201cWe\u2019re already seeing time savings.  Updating our trailer lists manually took up to one-and-a-half hours every day.” <\/em>With Qargo and a richer Transporeon integration, this process is now fully automated and saves valuable time. \u201cWe estimate this time saving to be circa 5 hours a week but are still very early on post-implementation, this figure may well change.\u201d
      <\/li>\n\n\n\n
    • Planning efficiencies<\/strong>
      Another major operational benefit is the ease of planning across the entire company. \u201cAll the information is consolidated in one system,\u201d explains Wouter. \u201cThis makes the planning process much smoother and more efficient. We can see everything in one view, which eliminates a lot of the manual checks plus the uncertainty we had with the old system.\u201d
      <\/li>\n\n\n\n
    • Robust Transporeon integration<\/strong>
      Full integration with Transporeon has also simplified processes. Previously, the connection\u2019s quality was not \u2013 and could not be \u2013 fully optimized with the previous TMS platform. \u201cWe\u2019ve seen significant efficiency improvements,\u201d explains JacobsTransport\u2019s CEO, Bart Tilmans. \u201cThe seamless integration between Qargo and Transporeon has cut down on manual workloads and allowed us to maximize fleet efficiency while delivering a more proactive, transparent service to our customers.\u201d<\/li>\n<\/ul>\n\n\n\n
      \n

      Transporeon\u2019s integration framework, TIAP, empowers us to stay agile and responsive to evolving supply chain demands while maintaining our commitment to quality and reliability.\u201d<\/p>\n\n\n\n

      Bart Tilmans, CEO, Jacobs Transport<\/em><\/p>\n<\/blockquote>\n\n\n\n

        \n
      • Improving accuracy and efficiency<\/strong>
        Invoicing, one of the most critical processes, has become far more efficient: \u201cWith all our data centralised in Qargo, we can now work from a single platform, making invoicing much more straightforward. This unification has eliminated the errors when searching for missing information.\u201d
        <\/li>\n\n\n\n
      • Fewer Customer Enquiries, Greater Self-Sufficiency<\/strong>
        The Jacobs team also finds Qargo\u2019s powerful search function incredibly helpful – and their customers are experiencing benefits, too. \u201cWith the customer portal, our customers can now access the information they need on their own, significantly reducing the number of calls and emails we receive. It\u2019s very early days, but we estimate customer enquiries have dropped by circa 30%, saving approximately 3 hours a week for our team due to fewer customer questions and calls.\u201d<\/li>\n<\/ul>\n\n\n\n
        \n

        A major reason for choosing Qargo was its modern and user-friendly interface \u2013 and more intuitive, efficient experience.\u201d<\/p>\n<\/blockquote>\n\n\n\n

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        The Future<\/h2>\n\n\n\n

        Ultimately, the team at Jacobs Transport is highly positive about the collaboration with Qargo. \u201cEven now, three months later, we see continuous improvements, Qargo is constantly updating, searching for new and improved features, and really thinking about our goals.\u201d<\/p>\n\n\n\n

        Just as importantly \u2013 unlike its previous TMS provider \u2013 whenever they provide feedback or request new features, \u201cwe receive quick responses, and Qargo\u2019s team often investigate or release updates to address our needs. This sense of partnership is one of the key reasons we continue to use Qargo.\u201d<\/p>\n\n\n\n

        Such flexibility and responsiveness is especially important within a sector that is constantly changing \u2013 and one that can prove problematic for some hauliers. For instance, last summer, Wouter spoke with several transport companies still using older TMS systems. He soon realized their biggest fear about switching providers was the perceived disruption to their established workflows and financial processes. \u201cThe common sentiment was: \u2018It works for me today, so why change?\u2019,\u201d recalls Wouter. “While that\u2019s understandable, if you want to grow and move forward, you have to adapt and that\u2019s what Jacobs Transport has done.\u201d<\/p>\n\n\n\n

        \n

        We\u2019re excited to see our partnership with Qargo grow and strengthen in the future.\u201d<\/p>\n<\/blockquote>\n","protected":false},"featured_media":10069,"template":"","case_type":[528,516],"case_region":[786],"class_list":["post-10068","case","type-case","status-publish","has-post-thumbnail","hentry","case_type-3pl-services","case_type-carrier","case_region-belgium"],"acf":[],"yoast_head":"Jacobs Transport & Warehousing - Qargo | Transport Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jacobs Transport & Warehousing - Qargo | Transport Management Software\" \/>\n<meta property=\"og:description\" content=\"Qargo\u2019s Transport Management System allows us to scale seamlessly as we grow our business.\u201d In the transport sector, one question arises time and again: What happens when your ambitious plans cannot be met by the limitations of your current TMS?  It\u2019s simple, says Jacobs Transport, you either adapt quickly or risk being left stranded in […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/\" \/>\n<meta property=\"og:site_name\" content=\"Qargo | Transport Management Software\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qargo.com\/wp-content\/uploads\/2025\/07\/share.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>","yoast_head_json":{"title":"Jacobs Transport & Warehousing - Qargo | Transport Management Software","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/","og_locale":"en_US","og_type":"article","og_title":"Jacobs Transport & Warehousing - Qargo | Transport Management Software","og_description":"Qargo\u2019s Transport Management System allows us to scale seamlessly as we grow our business.\u201d In the transport sector, one question arises time and again: What happens when your ambitious plans cannot be met by the limitations of your current TMS?  It\u2019s simple, says Jacobs Transport, you either adapt quickly or risk being left stranded in […]","og_url":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/","og_site_name":"Qargo | Transport Management Software","og_image":[{"width":1201,"height":675,"url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2025\/07\/share.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/","url":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/","name":"Jacobs Transport & Warehousing - Qargo | Transport Management Software","isPartOf":{"@id":"https:\/\/www.qargo.com\/us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/#primaryimage"},"image":{"@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/#primaryimage"},"thumbnailUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2025\/06\/a8477e_54e3c20b8de145f5aabca58727de7649mv2.avif","datePublished":"2025-06-20T09:21:52+00:00","breadcrumb":{"@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/#breadcrumb"},"inLanguage":"en-USA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/"]}]},{"@type":"ImageObject","inLanguage":"en-USA","@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/#primaryimage","url":"https:\/\/www.qargo.com\/wp-content\/uploads\/2025\/06\/a8477e_54e3c20b8de145f5aabca58727de7649mv2.avif","contentUrl":"https:\/\/www.qargo.com\/wp-content\/uploads\/2025\/06\/a8477e_54e3c20b8de145f5aabca58727de7649mv2.avif","width":412,"height":309},{"@type":"BreadcrumbList","@id":"https:\/\/www.qargo.com\/us\/cases\/jacobs-transport-warehousing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.qargo.com\/us\/"},{"@type":"ListItem","position":2,"name":"Jacobs Transport & Warehousing"}]},{"@type":"WebSite","@id":"https:\/\/www.qargo.com\/us\/#website","url":"https:\/\/www.qargo.com\/us\/","name":"Qargo | Transport Management Software","description":"Qargo is a new kind of transport management software for automated logistics management. 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