{"id":10080,"date":"2024-03-04T11:34:00","date_gmt":"2024-03-04T11:34:00","guid":{"rendered":"https:\/\/cms.qargo.com\/cases\/welchs-transport\/"},"modified":"2024-03-04T11:34:00","modified_gmt":"2024-03-04T11:34:00","slug":"welchs-transport","status":"publish","type":"case","link":"https:\/\/www.qargo.com\/us\/cases\/welchs-transport\/","title":{"rendered":"Welch’s Transport"},"content":{"rendered":"\n
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With 165 employees, 100,000 square feet of warehousing and a fleet of 70 vehicles, Welch\u2019s Transport is a respected transporter with a rich 80-year history. To prepare for the future, the family-run company wanted to source a centralised cloud-based platform that offered exceptional TMS capabilities and would integrate fully with existing onsite systems.<\/p>\n\n\n\n

It\u2019s why Chris Welch, Commercial and Operational Director at Welch\u2019s Transport, was intrigued when a colleague told him in late 2022 about a cold call they\u2019d received from Qargo promoting its TMS solution. This discussion led to demos and soon, Chris was sold on the system\u2019s customisable feature sets, user interface and its potential for exceptional productivity gains. And, despite Belgium-based Qargo being a relatively new company in the UK at the time, Chris remained convinced and Welch\u2019s Transport signed up in summer 2023.<\/p>\n\n\n\n

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Qargo was so clean, so refreshing, so intuitive. It was just so easy to use.\u201d
Chris Welch, Commercial and Operational Director <\/p>\n<\/blockquote>\n\n\n\n

Phased approach<\/strong><\/p>\n\n\n\n

After a busy few months onboarding, the platform was ready for rollout in October. However, to ensure any teething issues wouldn\u2019t impact on the company, Chris adopted a phased approach, implementing Qargo in a smaller department initially. \u201cThe Specialist Movements operation only deals with 50 jobs a month so it was perfect for getting a sound footing before going live across the entire company,\u201d says Chris.<\/p>\n\n\n\n

The trial was successful so Chris green lit Qargo for Welch\u2019s Transport\u2019s two main depots on 2 January, which combined process 10,000 jobs a month. To deliver a successful rollout on such a large scale, \u201cQargo was on site between Christmas and the New Year to ensure a smooth implementation,\u201d recalls Chris. \u201cThey then stayed with us after the New Year for a week, delivering training to our staff so they fully understood the system.\u201d<\/p>\n\n\n\n

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The Qargo team back in Belgium on live chat were just as amazing as the personnel onsite.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Easy learning<\/strong><\/p>\n\n\n\n

This combination of in-person and digital support proved effective as, after only two days of training, Welch\u2019s Transport staff were confident enough to be left to their own devices. Such confidence is well founded as Qargo has already begun delivering on the key benefits Chris wanted and expected.<\/p>\n\n\n\n

First is the ability to track each and every consignment. \u201cIt\u2019s TMS reimagined,\u201d says Chris. \u201cQargo makes it easier to follow, investigate and add to each and every journey. All the things that our operations teams do day-to-day are now just plain easier \u2013 and that means it\u2019s all quicker, too.\u201d<\/p>\n\n\n\n

Optimising operations<\/strong><\/p>\n\n\n\n

Operational activities are now benefiting from a 10% reduction in time taken every day with plans to get that up to 30% once Qargo is fully integrated. \u201cEvery single driver and their itinerary for the day can be monitored in the moment,\u201d explains Chris. \u201cSo if we have 25 vehicles out delivering, we can optimise, for example, the load and unloading times for each driver on the fly.\u201d<\/p>\n\n\n\n

That might mean only saving, say, two minutes per load but that soon adds up over the course of a month. Crucially, key parts of the delivery process \u2013 from offering drivers access to Google Maps for ease of navigation through to taking a quick photo of the delivery plus any paperwork \u2013 can all be done in-PDA. Any data and images are then automatically uploaded to the Qargo platform for instant monitoring and analysis.<\/p>\n\n\n\n

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\u201cDriver and journey issues are becoming less and less frequent because the system is so easy \u2013 you can see any issue happening before it happens!\u201d<\/p>\n<\/blockquote>\n\n\n\n

Calculating costs<\/strong><\/p>\n\n\n\n

Another key selling point for Chris was Qargo\u2019s ability to calculate the costs and revenue from every job across multiple depots and bring them together into one centralised platform, \u201ca capability not offered by other TMS solutions,\u201d explains Chris. Welch\u2019s Transport and Qargo are currently working on creating a tailored approach, moving away from a vehicle-based cost model towards a pence-per-mile one.<\/p>\n\n\n\n

\u201cQargo gives you the potential profitability insights for every delivery as you plan it,\u201d explains Chris. \u201cYou don\u2019t have to wait for it to happen either \u2013 or until the end of the month. It\u2019s right there on the live dashboard, giving us the autonomy and flexibility we need to create our own variables, parameters and unique approach \u2013 not the platform\u2019s.\u201d<\/p>\n\n\n\n

Smarter business<\/strong><\/p>\n\n\n\n

The powerful tracking features and costs capabilities lead into the third benefit \u2013 the ability to glean real insights from across the business. \u201cI can see how much revenue is being generated right there on my desktop,\u201d explains Chris, \u201cinstead of wasting time on lengthy export processes. I can also click on tabs relating to operations, distances, invoices, pickups and more, all from within the dashboard.\u201d<\/p>\n\n\n\n

In turn, this raft of insights creates vital business intelligence. Chris and his team can now make strategic decisions much more quickly across all areas of the company. \u201cI get BI insights in an instant, which means we have genuine business clarity from moment to moment, instead of from month to month.<\/p>\n\n\n\n

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I used to take up to two hours to prep insights for a meeting. With Qargo, it now takes less than 10 minutes.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Powerful APIs<\/strong><\/p>\n\n\n\n

Underpinning these services is Qargo\u2019s integration capabilities, offering a suite of powerful APIs. However, there are limitations \u2013 but not ones caused by the platform. \u201cQargo has hit the glass ceiling of every integration we want to do,\u201d says Chris. \u201cSo, for example, with the PalletLine system (see below), it\u2019s now up to us to rebuild those APIs so we can enjoy fuller integration \u2013 and that\u2019s already in the process of being addressed.\u201d<\/p>\n\n\n\n

There have also been unforeseen advantages that have surprised Chris. For instance, the simplicity of photo and paperwork uploading has hugely improved customer experiences: \u201cIt offers such a great experience that customers are actually thanking us,\u201d says Chris.<\/p>\n\n\n\n

But the biggest surprise for Chris? A TMS provider that has actually delivered on what it said it would: \u201cIn the TMS market, it\u2019s a surprise when a company releases something within the timelines it said it would \u2013 and the software does what it\u2019s supposed to on release,\u201d says Chris.<\/p>\n\n\n\n

\u201cYes, there have been instances where things got a little rocky, for instance, if an update falls over. However, Qargo simply reverts us back to the previous version and resolves the issue before giving us a refreshed update when it\u2019s ready. We don\u2019t have to do a thing.\u201d<\/p>\n\n\n\n

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The ability to resolve any issue almost instantly is a key benefit of Qargo being cloud-based.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Advocacy matters<\/strong><\/p>\n\n\n\n

Ultimately, so impressed has Chris been with Qargo, he\u2019s become an advocate for the platform, leading to six other local hauliers signing up based on his recommendation. Crucially, Welch\u2019s Transport is a partner in Palletline, the palletised freight distribution network. Its TMS solution was reaching end-of-life and, because of Chris\u2019s advocacy, 12 out of 32 members have signed up to Qargo so far compared to the closest rival that has secured three.<\/p>\n\n\n\n

\u201cIt\u2019s not about the recognition from my colleagues in the industry though,\u201d explains Chris. \u201cIt\u2019s the reassurance that everyone can now see what I saw all those months ago \u2013 that Qargo is the real deal. People have recognised the strength of the system and are now moving to it.\u201d<\/p>\n\n\n\n

Ultimate approval<\/strong><\/p>\n\n\n\n

Most importantly, the successful transition to Qargo is about family, the heart of Welch\u2019s Transport. Jim Welch, Chris\u2019s father and Managing Director of the company, had been uncertain about Qargo when he first heard about it: \u201cTo be blunt, he told me I was a nutter for deciding to move to Qargo before anyone else did,\u201d recalls Chris.<\/p>\n\n\n\n

\u201cBut he now appreciates that it was a strong move as all the hauliers from across so many generations are now moving to Qargo as well. It\u2019s validated my decision, meaning I can now sleep better at night!\u201d<\/p>\n\n\n\n

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The next exciting step on the Qargo roadmap is its CO2-accredited calculator, which will be a massive benefit to us and our customers \u2013 and our journey towards Net Zero.\u201d<\/p>\n<\/blockquote>\n","protected":false},"featured_media":10082,"template":"","case_type":[528,516],"case_region":[529],"class_list":["post-10080","case","type-case","status-publish","has-post-thumbnail","hentry","case_type-3pl-services","case_type-carrier","case_region-united-kingdom"],"acf":[],"yoast_head":"Welch's Transport - Qargo | Transport Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qargo.com\/us\/cases\/welchs-transport\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Welch's Transport - Qargo | Transport Management Software\" \/>\n<meta property=\"og:description\" content=\"With 165 employees, 100,000 square feet of warehousing and a fleet of 70 vehicles, Welch\u2019s Transport is a respected transporter with a rich 80-year history. 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