{"id":9692,"date":"2025-07-14T10:00:42","date_gmt":"2025-07-14T10:00:42","guid":{"rendered":"https:\/\/cms.qargo.com\/post\/ai-powered-tms-automation\/"},"modified":"2026-01-29T16:05:30","modified_gmt":"2026-01-29T16:05:30","slug":"ai-powered-tms-automation","status":"publish","type":"post","link":"https:\/\/www.qargo.com\/us\/post\/ai-powered-tms-automation\/","title":{"rendered":"How do we use AI in our intelligent TMS?"},"content":{"rendered":"\n

AI is Everywhere, But What Does It Actually Do Inside Qargo?<\/strong><\/h2>\n\n\n\n

Artificial intelligence is having its moment. Every week, there\u2019s a new tool promising to \u201crevolutionize your business\u201d or \u201ctake admin off your plate.\u201d But for trucking and logistics companies like yours, the real question is: Does any of it actually help?<\/p>\n\n\n\n

At Qargo, we believe AI shouldn\u2019t be a flashy keyword gimmick. It should make everyday work simpler, faster, and more accurate. It should cut down on back-office work across the full dispatch cycle<\/strong>\u2014automating load creation<\/strong>, document checks, billing<\/strong>, and more.<\/sup><\/p>\n\n\n\n

Our AI isn\u2019t here to replace people; it\u2019s here to take care of the repetitive tasks slowing them down.<\/sup><\/p>\n\n\n\n

Meet Qi (Qargo Intelligence): AI That Understands the Real Work of Logistics<\/strong><\/h3>\n\n\n\n

Most AI tools are designed to talk. Our Qi is designed to work.<\/p>\n\n\n\n

Qargo Intelligence is a combination of AI-powered features woven into our platform to help transportation and logistics teams cut down on paperwork and get more done.<\/sup> It\u2019s been trained and tested on real industry data and workflows, so it knows what matters: Bills of Lading (BOLs)<\/strong>, pallet counts, reference numbers, Proof of Deliveries (PODs)<\/strong>, and much more.<\/p>\n\n\n\n

Whether it\u2019s extracting load data<\/strong>, matching documents to files, or checking for missing signatures, Qargo\u2019s AI doesn\u2019t try to be clever. It just helps your team get the job done faster and with fewer mistakes.<\/p>\n\n\n\n

What Qi Helps With Today<\/strong><\/h3>\n\n\n\n

Right now, Qi is working quietly behind the scenes in our transportation management solution<\/strong>. Here\u2019s what it\u2019s doing for our clients to cut admin and speed things up:<\/p>\n\n\n\n

1. Load Entry<\/strong><\/h4>\n\n\n\n

Manually typing out loads<\/strong> or copying and pasting from emails? That\u2019s ancient history. Our AI understands your customers\u2019 load tender<\/strong> formats, whether they send structured PDFs or plain-text emails.<\/sup><\/p>\n\n\n\n

Qi automatically scans PDF attachments first and pulls out the relevant data. If there\u2019s no attachment, it processes the email body instead, turning it into clean, structured load info<\/strong>. When dispatchers<\/strong> start a new load, the data is preloaded into the form\u2014reducing manual input and cutting the risk of errors. It\u2019s especially useful for high volumes where every second counts.<\/p>\n\n\n\n

\u201cOne of our most complicated types of loads<\/strong>, which typically takes 15 minutes to process on our existing system, took only 2 minutes with Qargo Intelligence.\u201d \u2014 Luke Ryan<\/strong>, Warehouse & Systems Manager<\/p>\n\n\n\n

2. Billing & Settlements<\/strong><\/h4>\n\n\n\n

Processing payments used to mean tediously jumping between documents, checking rates, and endlessly chasing paperwork. Now, it\u2019s as easy as reviewing and hitting \u201capprove.\u201d<\/p>\n\n\n\n

Qargo cross-checks PODs, signatures, rates, and surcharges automatically, then generates an invoice or driver settlement<\/strong> for you.<\/sup> Importantly, exceptions are flagged instantly for your review, and everything else just flows.<\/p>\n\n\n\n

\u201cBilling<\/strong> time has been dramatically improved, and Qargo\u2019s POD capture functionality works exceptionally well.\u201d<\/sup> \u2014 Ken Leahy<\/strong>, Managing Director<\/p>\n\n\n\n

3. Document Processing<\/strong><\/h4>\n\n\n\n

A driver uploads a scanned POD, and instead of someone re-keying the details, Qi pulls out exactly what\u2019s needed: seal numbers, container IDs<\/strong>, reference numbers, and more.<\/sup><\/p>\n\n\n\n

But it doesn\u2019t stop there. One of the most frustrating manual jobs is tracking down the original customer load to match the POD. With Qargo, that\u2019s automatic. Qi connects the document to the right load<\/strong> in the system\u2014no need for your dispatchers<\/strong> to dig through emails or messy folders.<\/p>\n\n\n\n

4. Quality Control<\/strong><\/h4>\n\n\n\n

Not every document needs a second look. Our RAG (Red-Amber-Green) system<\/strong> grades documents for clarity and completeness, so your team only deals with the ones that need fixing.<\/sup> Qi flags documents that are hard to read or missing key details like seal numbers, weights, or BOL<\/strong> info.<\/p>\n\n\n\n

How the RAG system works:<\/strong><\/p>\n\n\n\n

\u2705 Green = Perfect match:<\/strong> No action needed.<\/p>\n\n\n\n

\ud83d\udfe0 Orange = Slight difference:<\/strong> e.g., a time or weight doesn\u2019t match. You choose whether to update the record.<\/p>\n\n\n\n

\ud83d\udd35 Blue = Missing value:<\/strong> Something is on the document but not in the system. Add it with one click.<\/p>\n\n\n\n

5. Signature Detection<\/strong><\/h4>\n\n\n\n

You shouldn\u2019t need to open a file just to check if it\u2019s been signed. Qargo scans PODs and BOLs to detect signatures automatically, showing you who signed (shipper, driver, carrier, or consignee) and where (down to the latitude), right inside the platform.<\/sup><\/p>\n\n\n\n

6. Company Summaries<\/strong><\/h4>\n\n\n\n

Whenever you add a new customer or subcontractor<\/strong>, Qargo pulls in verified, publicly available data to give you a clear view of who you\u2019re working with: company size, activity, turnover, and more.<\/sup> It\u2019s instant context so your team can move faster.<\/p>\n\n\n\n

Why Our AI Actually Works for Trucking<\/strong><\/h3>\n\n\n\n

There\u2019s no shortage of impressive AI out there. The real challenge is making it useful in the complicated day-to-day work of running a trucking and logistics business<\/strong>, where loads come in via hundreds of emails and the paperwork is mounting.<\/p>\n\n\n\n

At Qargo, we\u2019ve combined AI with our deep understanding of logistics operations<\/strong>. Our team has spent years working with real trucking businesses.<\/sup> We know where automation can actually help\u2014so your dispatchers<\/strong> and operators can stay focused on what matters most.<\/p>\n\n\n\n

So far, Qargo Qi has reduced the time spent on repetitive admin tasks by 75% for our customers.<\/sup><\/strong><\/p>\n\n\n\n

What It Doesn’t Do<\/strong><\/h3>\n\n\n\n

Let\u2019s be clear: Qargo\u2019s TMS is not here to automate your entire business.<\/p>\n\n\n\n