AI is everywhere, but what does it actually do inside Qargo?
Artificial intelligence is having its moment. Every week, there’s a new tool promising to “revolutionise your business” or “take admin off your plate.” But for transport and logistic companies like yours, the real question is: does any of it actually help?
Well at Qargo, we believe AI shouldn’t be a flashy keyword gimmick. It should make everyday work simpler, faster and more accurate. It should know how to cut admin across the full planning cycle – automating job creation, document checks, invoicing, and more.
That’s why our AI isn’t here to replace people, but to take care of the repetitive tasks slowing them down.
Meet Qi (Qargo Intelligence): AI that understands the real work of logistics and transportation
Most AI tools are designed to talk. Our Qi is designed to work.
Qargo Intelligence is a combination of AI-powered features woven into our platform to help transport and logistics teams cut down on admin and get more done.
It’s been trained and tested on real industry data and workflows, so it knows what matters: CMRs, pallet counts, reference numbers, PODs and much more.
Whether it’s extracting order data, matching documents to jobs or checking for missing signatures, Qargo’s AI doesn’t try to be clever. It just helps your team get the job done, faster and with fewer mistakes.
What Qi helps with today
Right now, Qi is already working quietly behind the scenes in our TMS platform. Here’s what it’s doing, right now for our clients, to cut admin and speed things up.
- Order entry
Manually typing out orders or copying and pasting from emails? That’s ancient history.
Our AI understands your customers’ order formats, whether they send structured PDFs or plain-text emails and Qi automatically scans PDF attachments first and pulls out the relevant data. If there’s no attachment, it processes the email body instead, turning it into clean, structured order info.
When planners start filling out a new order, that information & data is preloaded into the form. Reducing manual input, speeding things up and cutting the risk of errors. It’s especially useful for high volumes, where every second counts.
And because the AI learns from you, it keeps getting better at recognising the formats and details that matter to your business.
You stay in control, but with a lot less typing.
“One of our most complicated types of order, which typically takes 15 minutes to process on our existing system, took 2 with Qargo Intelligence”
– Luke Ryan, Warehouse & Systems Manager, JODA
2. Purchase invoicing
Self-billing used to mean tediously jumping between documents, checking rates and endlessly chasing paperwork – more often than not POD’s. Now, it’s as easy as reviewing and hitting “approve.”
Qargo cross-checks PODs, signatures, rates and surcharges automatically then generates a purchase invoice for you. Importantly, exceptions are always flagged instantly for your review, and everything else just flows.
“ Invoicing time has been dramatically improved and Qargo’s POD capture functionality works exceptionally well.”
– Ken Leahy, Managing Director, Leatrans
3. Document processing
A driver uploads a scanned POD and instead of someone rekeying the details and potentially missing a detail or two, our Qi pulls out exactly what’s needed: seal numbers, container IDs, reference numbers and more.
But it doesn’t stop there. One of the most frustrating manual jobs is tracking down the original customer order or trip to match the POD to. With Qargo, that’s automatic. Qi connects the document to the right job in the system, no need for your planners to dig through emails, files or messy folders.
That data feeds straight into the order, saving time and avoiding silly mistakes.
“We were looking for modern technology, such as the task-oriented part of Qargo TMS and the use of AI to read documents, but above all, an innovative partner who could think with us and stay informed about technological developments.”
4. Quality control
Not every document needs a second look. Our RAG (red-amber-green) system* grades documents for clarity and completeness, so your team only deals with the ones that need fixing. Qi flags the ones that might be harder to read or missing key details like seal numbers, times, weights, CMR and MRN numbers, container references or IDs and other key details.
How the RAG system works:
Every field pulled from a document is colour-coded to show how it compares to your job record:
✅ Green = Perfect match: No action needed.
🟠 Orange = Slight difference: e.g. a time or weight doesn’t match. You choose whether to update the job.
🔵 Blue = Missing value: Something is on the document but not in the job. Add it with one click.
It’s a smarter way to keep finance and compliance moving, without wasting time on the rest.
5. Signature detection
You shouldn’t need to open a file just to check if it’s been signed.
That’s why Qargo scans PODs and CMRs to detect signatures automatically, showing you who signed and what type of signature from sender, driver, carrier to consignee, and where (down to the latitude), right inside the platform.
6. Company summaries
Whenever you add a new customer or subcontractor, Qargo pulls in verified publicly available data to give you a clear view of who you’re working with like: company size, activity, turnover and more. It’s instant context, so your team can move faster without digging around for background info.
Not flashy. Just fast, consistent and always improving.
Why our AI actually works for transport
There’s no shortage of impressive AI out there. The real challenge is making them useful in the complicated day-to-day work of running a transport & logistics business. Where orders come in via hundreds of emails, the paperwork is mounting, and every job is different.
That’s why at Qargo, we’ve combined AI with our deep understanding of logistics operations. Our team has spent years working with real transport & logistics businesses, learning how the work is done. We understand the industry and your needs & know where automation can actually help- so your planners and operators can stay focused on what matters most.
We’re not here to throw AI at everything. We’re here to make it useful where it really counts.
So far Qargo Qi has reduced 75% of time spent on repetitive admin tasks for our customers.
What it doesn’t do
Let’s be clear here: Qargo’s TMS is not here to automate your entire business.
You still choose the route. You still decide which jobs to prioritise. You still run the show.
Your planners can still review, scan and approve everything Qi assists with.
Qi is here to make the boring, manual and monotonous parts easier (we can all agree job creations are too long). Not to take over the decisions that need experience, judgment and a human touch. That’s how we keep things intelligent, not just automatic.
Want to see where we’re headed?
We’re just getting started.
To see how Qi is evolving, book a demo and try it for yourself.
