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We fell in love with Qargo from the first moment – from incoming order to invoicing, everything is so much easier now. — Mike, General Manager, T-Trex Venlo B.V.
About T-Trex
T-Trex Venlo B.V. is a Netherlands-based transport operator specialising primarily in full truck loads across Europe, with a strong foothold in the food & beverages sector.
Founded in 2009 and still privately owned, T-Trex was built around one major soda customer, and has since grown its portfolio to include numerous A-brands, and a broad mix of smaller shippers in adjacent manufacturing sectors. Around 90% of its work today is in food and drink, supported by IFS certification to meet strict quality standards.
The team runs operations with 10 office employees and a fleet of around 35 subcontracted drivers, focusing on:
Full truck loads across Europe
LTL / groupage and partner-based distribution
Time-sensitive food & beverage movements
What really sets T-Trex apart is how personal the service feels.
“We’re a small company. Every customer gets a dedicated contact person and an answer within five minutes.We don’t send people from department to department – everyone here understands the full process and can act quickly.”
In a market full of large, complex organisations, T-Trex is intentionally different: fast, human and easy to work with.
How they found Qargo
T-Trex had been using a legacy TMS for years. It did the job up to a point but it wasn’t keeping pace with how the business wanted to work. The team started looking at alternatives and met Qargo at a transport and logistics trade show in the Netherlands November 2024, where T-Trex’s owner, Marcel, first spoke with the Qargo team.
A few weeks later, Olivier from Qargo visited Venlo to run a live demo. T-Trex had already spoken to other providers, but something felt different.
“We’d seen other TMS presentations, but they were mostly PowerPoints. With Qargo, Olivier showed the real system, live. It was exactly what we needed at that moment. We were sold.”
Qargo wasn’t just promising a better TMS on slides – it was showing a fully working platform that matched what the team wanted: modern, fast, and built for end-to-end efficiency.
The challenge
By early 2024, T‑Trex had outgrown its previous TMS setup. Day‑to‑day operations were slowed by manual entry and Excel workarounds. Order capture and planning were time‑consuming. Invoicing lagged, and EDI connections required re‑keying key fields like pallets, weights, and dates before jobs could flow. For a small team built on speed and service, the friction showed.
“Our old stack wasn’t future‑proof. Progress was slow, efficiency was low, and too much relied on manual steps.”
Key challenges included:
Manual order entry: Every address and job detail had to be typed in from scratch, every time.
Basic planning: Limited visualisation of trucks and loads; planners couldn’t see the full picture on one screen.
Slow invoicing: Finance depended on paper trails and manual checks before invoices could be issued.
Inefficient EDI connections: Even with an existing EDI link to Transporeon, the team still had to re-key key fields like pallets, weights and dates.
Paper everywhere: Desks were covered in trip sheets, CMRs and print-outs.
The team had an EDI connection, but they still had to update customer names, pallets, weight, dates. They received the order, but then still had to do a lot of manual work before the order could be put into planning. The system wasn’t keeping up. It limited efficiency, made it harder to scale, and didn’t support the kind of paperless, future-proof operation T-Trex wanted.
The solution
Qargo’s modern, web-based solution connects the entire journey: “From incoming order to invoicing, everything is so much easier with Qargo.”
Faster order entry with Qargo Intelligence
The first big shift came at order entry. T-Trex now uses Qargo Intelligence (Qargo’s AI engine) to:
Read PDFs and emails and turn them into orders automatically
Build and reuse templates for regular transport orders
Suggest addresses and customer details from just a few letters, matching against live data
“If a customer sends us a new address, we just type a few letters and Qargo suggests the full address. When we add a new customer, it can pull the VAT number and other details automatically. It all adds up and makes things a lot faster.”
For regular flows, planners can simply copy from templates instead of building orders from scratch.Mike personally saves one or two hours a day just by copying our standard transports from templates instead of creating them one by one.
Smarter planning, better visibility
On the planning side, the team moved from spreadsheet-heavy workflows to a single, visual planning board: Planners can see all loads and trucks on one screen, plus a live map view, colour-coding helps distinguish different types of work at a glance, and orders now flow cleanly from EDI to planning without manual re-keying
“For the planning department, it’s much easier. They see everything on the screen and on the map – where the trucks are and where the loads are. That makes planning a lot more convenient than before.”
Faster invoicing and automatic proof of delivery
One of the biggest wins has been at the end of the process. As soon as a job is delivered, invoicing can start:
Completed jobs appear automatically for finance as ready to invoice
The team can see whether a CMR is already attached
With one click, the order is invoiced
For proof of delivery, Qargo Intelligence reads and tags scanned CMRs – even handwritten ones.“When we get signed CMRs, we upload them and Qargo connects them automatically to the right order. We don’t have to search the system or link documents manually anymore – even the handwritten CMRs are recognised. That really surprised me.”
Purchase invoicing will also be moved into Qargo from January, bringing the whole order-to-cash flow into a single system.
Integrations
To keep operations flowing smoothly, T-Trex integrates Qargo with key systems:
Transporeon – for automated order intake from major food & beverage customers
Twinfield – for accounting and financial processes
The Transporeon integration was particularly powerful.“I’m used to EDI connections taking days or weeks to set up. With Qargo, it felt like one day and it was running.We did a few tests, they made some tweaks, and it just worked – without any real problems.”
Unlike their previous TMS connection, the Qargo–Transporeon link removed the need for manual updates to incoming orders – no more re-entering pallets, weights or dates.
The onboarding experience
T-Trex’s onboarding was led by Muhammed from Qargo’s onboarding team – and he made an immediate impression. “It felt like he was an employee of T-Trex.He put a lot of effort in, and without someone like him I don’t think the project would have been achievable.” The rollout followed a clear path:
Sandbox first – Mike and a colleague tested workflows in a safe environment
Online sessions – deep dives into planning, invoicing and rate cards
Onsite go-live support – Mohammed spent several days at T-Trex, fine-tuning workflows and solving issues in real time
From initial sandbox sessions to full go-live, the entire project took around six weeks.“We don’t have 100 people, so that helps – but still, going live in six weeks is fast. Muhammed showed us smarter ways to do things, especially with rate cards. I had my own workaround, but his way was much more efficient.”
Going paperless overnight
Perhaps the biggest cultural shift was how quickly the team embraced a paperless way of working.
“Before, you couldn’t see the desks because of all the paper. We wanted a paperless office, but the system made it hard. With Qargo, from one day to the next, everyone was working paperless – even the colleagues I thought would struggle.Now they can’t imagine going back.”
Despite a mix of ages and tech comfort levels, adoption was quick and even across the team – helped by a system that feels intuitive.
“Qargo is so easy that, with all due respect, I could put the cleaner behind the desk and they’d be able to help after a short onboarding. That’s how easy it feels to us.”
The results
Since going live with Qargo, T-Trex has seen improvements across the whole operation – not just in one department.
Measurable gains
✅ 2 hours saved per user per day 2 hours saved per day through faster order entry, planning, and fewer correction
✅ Fully paperless office from day one of go-live, with digital CMRs and auto‑matched PODs
✅ Fast integrations – EDI connection to Transporeon that truly flows, no data loss on migration, live within around a day of testing
✅ Less re-keying and fewer errors, thanks to AI-assisted address lookups, and customer data enrichment
✅ Much faster invoicing, with finance able to bill jobs as soon as they’re delivered
✅ Automatic PoD matching, even for scanned, handwritten CMRs
“Since using Qargo, I’d estimate we save around two hours per person per day compared to how we worked with the old system and Excel. Everyone sees the benefits. They don’t even remember how it was before with all the paperwork.”
“With Qargo, if our two invoicing colleagues both called in sick, I could take over. It’s that straightforward.”
Why it matters
For a business like T-Trex – small, agile, and operating in a demanding food & beverage market – time and accuracy are everything.
Customers expect reliable, on-time deliveries, fast responses from a real human and clean documentation and quality compliance. At the same time, margins are tight and teams are small. There isn’t room for double entry, paper chasing or slow invoicing cycles.“Qargo helps us keep the personal touch while working much more efficiently in the background.It’s intuitive, cloud-based, and supports the whole process from order to invoice. That’s where the real value is for us.”
In a market where many hauliers are still held back by legacy systems and manual workflows, T-Trex’s story shows what’s possible when you combine modern technology with a small, highly responsive team.
What’s next?
Looking ahead, T-Trex is focused on two big priorities:
1. Accelerating its broader growth plans Over the coming months, T-Trex aims to strengthen its role as a true control-tower provider with an expanded “one-stop-shopping” service, adding LTL and groupage to its existing FTL offering. The team is also preparing for ISO9001 and AEO-S certification, while widening its footprint beyond food & beverage into additional industries. With modern tech and a highly responsive team behind it, T-Trex is positioning itself for its next chapter of growth.
2. Deepening how they use Qargo
Bringing purchase invoicing fully into Qargo from January
Exploring use of Qargo’s customer portal as a selling point for new customers who want self-service visibility
Exploring more of Qargo’s dashboards and BI insights to support internal reporting and performance tracking
“We fell in love with Qargo from the first moment and we hope to continue with it for many years. It makes the whole process easier, and we know there’s still more we can do with it.”
