About TDL Group
TDL Group is a Belgian transport company built around the construction industry, moving building materials across Belgium, the Netherlands, and Northern France. The fleet is anything but one-size-fits-all – flatbed trailers for prefab production, self-unloading crane trailers, and everything in between, organised into dedicated dispatch groups by vehicle type.
Alongside the core building materials business, TDL also runs a logistics division, handling distribution for clients like a Belgian clothing company using standard box trailers and pallets.
In late 2024, TDL sold off part of the business – four warehouses that handled fresh and frozen goods logistics. The sale shifted the company’s focus to construction and dedicated transport, and reshaped exactly what they needed from a TMS.
How TDL found Qargo
TDL had already been searching for a new TMS with a built-in warehouse management system — a search that became unnecessary once the warehouse business was sold. Around the same time, TDL’s IT partner, TLCC, who had already come across Qargo through another client, suggested taking a closer look.
The challenge
Before Qargo, TDL was running on a heavily customised Microsoft Dynamics ERP dating back to 2009 – hosted on-premises, and increasingly difficult to maintain.
The real pressure point came when Microsoft discontinued support for their version in 2025, putting TDL on the clock to migrate. Despite having a system in place, a lot of the operation still ran on paper. Dispatch was done entirely on paper before being manually re-entered into the ERP at the end of the day – with trips built without live ETAs or tracking, requiring a separate browser just to follow trucks.
“It was a lot of loose pieces that came together and worked for many years. But it was not fully optimal. We were doing the same order three times over – repetitive copy-and-paste work.” – Kenneth Ferson — Planner
Proof of delivery was also a manual process: paper PODs, physically posted to customers, with nothing digital in between.
Integrations
TDL rebuilt its entire systems stack alongside the Qargo rollout rather than keeping the old ERP for anything:
- Trimble — telematics and driver tablets, feeding live location data into Qargo and letting drivers photograph PODs on-site, which appear in Qargo immediately instead of arriving by post days later. Trimble also drives driver hours registration.
- GPS — connected directly into Qargo to manage driver availability.
- Microsoft Business Central — the new home for finance and accounting, replacing the old all-in-one ERP.
- EDI connection — used with a major customer to send shipment statuses back into their TMS platform.
- BBT (garage and fleet management) — an integration in progress, aimed at consolidating what’s currently spread across two or three separate platforms into one.
Onboarding
TDL signed with Qargo in December and was live by April — a four-month implementation. The contrast with their own history was stark: an earlier attempt to migrate to a cloud TMS had run for a year and a half before being scrapped entirely.
The team worked through a sandbox environment to test configurations before go-live, with Qargo’s team on-site for the go-live week itself and returning a few more times afterwards for fine-tuning.
“Michiel was really capable. He also came from a transport background, so he knew transport through and through. That helped.” – Mathijs Biesmans – Project Lead / IT
The solution
The clearest change is in the admin workload. What used to require six full-time staff now takes three (one of them part-time) – everything runs digitally, PODs land directly in the Qargo order and can be sent to clients by email in a couple of clicks.
Dispatching moved from Excel spreadsheets rebuilt manually in the old ERP to a live drag-and-drop system in Qargo, with routes calculated automatically and the right information reaching dispatchers immediately instead of after a chain of manual steps.
TDL are already using Qargo’s rules-based workflow triggers to automate parts of the process, and are in active contact with the Qargo team as they scale into more of it.
The customer portal is live with a couple of clients so far, with more onboarding underway. TDL is candid that construction customers can be a tough audience for digital adoption – many still work from Excel with no systems to integrate – but they’re encouraging smaller clients to use the portal for invoice and POD queries.
The results
✅ Admin headcount halved — from six full-time staff to three (one part-time), with everything now handled digitally instead of manually re-entered
✅ One fewer dispatcher needed — despite handling more volume, thanks to automated routing and drag-and-drop planning
✅ 30–40% revenue growth in a single month (vs. the same month the previous year) – achieved with the same team size across admin, dispatch, and invoicing
✅ PODs delivered digitally and instantly — drivers photograph PODs on tablets via the Trimble integration, replacing paper originals mailed by post
✅ Live in 4 months — compared to a previous 18-month system migration that was ultimately scrapped
✅ Consolidated tech stack — moved from one monolithic, custom-built ERP to a connected set of agile systems via APIs
What’s next?
TDL is continuing to roll out its remaining integrations and gradually extending the customer portal to smaller clients — while getting ready to lean more heavily on Qargo’s AI features as the business grows into them.
“You go to a lot of software companies and try to tell them what you want, and they don’t understand it correctly — so they build something that only does 80% of what you need. That’s the good part about Qargo: there’s enough transport background there that they understand your requirements. You guys are able to think along with the transport firm — not from an IT perspective, but from a business one.”