About Mark Huisman Logistics
Mark Huisman Logistics is a family-run transport and logistics business based in Weurt, a small town near Nijmegen in Gelderland, the Netherlands. The company provides transport, warehousing, and cross-docking services across Europe, with a particular specialism in groupage — part-load shipments moving primarily on dedicated routes to Spain and Germany.
With 9 company-owned vehicles, around 30 owned trailers, and a fleet of approximately 30 trucks on the road daily (including charter vehicles operating with their own trailers), the business punches well above its weight. Clients range from aluminium profile manufacturers moving 13-metre loads, to a major forklift producer for whom the team runs daily pendulum shuttles and handles warehousing, to large machine parts arriving from Poland and Spain. Standard pallet work, ADR, oversized loads — if it fits in the trailer, Mark Huisman Logistics will move it.
“We’re really good at getting people out of trouble,” says Tom Huisman, who recently stepped into the role of Transport Operations Manager. “We’re available around the clock, seven days a week. Whatever needs doing, we get it done.”
How They Found Qargo
Mark Huisman Logistics came across Qargo through their business consultant, who was already implementing the platform at another Dutch transport company. The timing was perfect.
“We’d already had a few demos of other systems,” says Tom. “But when we sat down with Olivier, Qargo just stood out — and I mean really stood out. I can say that confidently.”
The Challenge
The business had been running on a different TMS that hadn’t received a meaningful update since 2013. Features were silently dropping away, there was no API connectivity, and it was, in Tom’s words, “just completely out of step with the times.”
Mark, the owner, had spent five years attempting to build a bespoke TMS in-house. The vision was strong, but the execution never fully came together. When it became clear a different approach was needed, Tom took over the search for an external solution.
For a groupage specialist, the gaps in the old system were particularly painful. Order splitting — essential when loads are consolidated across multiple routes — simply wasn’t possible. Allocating costs accurately across different jobs was a constant headache. And with no integration capability, every system sat in its own silo.
“Every step we took was always going to be forward,” Tom reflects, “but the admin burden on our team was really holding us back from focusing on what we actually do: planning and transport.”
The Solution
Once live on Qargo, the impact was immediate – and in some cases, bigger than expected.
Order splitting, the feature that had been entirely absent from their previous system, now works seamlessly. Cost allocation across jobs is accurate and straightforward. And the administrative overhead that had weighed on the team has been dramatically reduced, freeing planners to plan rather than process.
For order entry, the team adopted a clear internal policy early on: all orders go into Qargo, and if there’s a PDF, it goes in with it. Qargo Intelligence handles the rest. “If you’re entering the order anyway, you might as well drop the PDF in — otherwise you’d have to manually upload it afterwards,” says Tom. For customers who were still sending orders by email, Qargo gave the team the confidence to go back and ask for PDFs instead. “Two minutes later, there’s the PDF — they could always do it, they just never had to.”
The AI-powered document checking has also brought something entirely new to the business: control over purchase invoices from charter drivers. “Previously, there was no check on that at all,” Tom explains. “Now we enter the agreed price in Qargo and match it against the incoming invoice. You can immediately see where the discrepancies are. Using the AI feature to speed that up has removed a lot of errors.”
Live vehicle tracking was a welcome surprise. “We hoped it would work — but we genuinely didn’t know if it would come together. It was a really quick win, and a huge step forward from where we were.”
Integrations
Mark Huisman Logistics has connected Qargo with three core platforms to streamline operations end-to-end:
- Exact Online — accounting integration, enabling clean and efficient invoicing
- Rietveld — on-board computer integration for their own fleet vehicles
- Shippeo — order platform integration with their largest customer. Further integrations are planned as the business continues to grow its use of the platform.
“We were expecting integrations to be difficult,” says Tom. “It’s never completely seamless — you’ll always hit a few issues. But the contact with the Qargo team was great. Professional, prompt, clear. I’d expected it to be much harder.”
The Onboarding Experience
The business went live on 1 January 2026 , timing the transition to align neatly with the start of a new financial year.
Tom led onboarding with his characteristic thoroughness. Before go-live, he ran individual training sessions with each of the four planners in the sandbox environment — walking through the system step by step, covering the logic, the layout, the habits to build. By the time January came around, the team was confident and the transition was smooth.
“The first few days are always a bit tricky,” Tom acknowledges, “but the planning team here picked it up really fast.”
The hands-on support from Qargo’s onboarding team made a real difference. Mohamed led the implementation, and the team made the trip from Belgium to the Netherlands two or three times to provide on-site support. “That says a lot about how much Qargo values their customers,” says Tom. His account manager Bernard has been equally engaged throughout.
The Results
Since going live, Mark Huisman Logistics has seen measurable, meaningful improvements across operations — with more to come as additional integrations go live.
✅ Invoicing time reduced by 95% — from 10 hours a week to just two sessions of 15 minutes, saving nearly a full working day every week
✅ Accurate cost allocation across order splits and complex groupage jobs — something that simply wasn’t possible before
✅ Live vehicle tracking for the entire fleet — an unexpected but significant win on day one
✅ AI-assisted purchase invoice checking — new financial controls introduced with no extra admin overhead
✅ Shippio integration going live — expected to save approximately 8 hours of admin per week once fully active
✅ Full team adoption — planners trained individually before go-live, with rapid uptake across the team
“Invoicing used to take us ten hours a week. Now it’s two sessions of fifteen minutes. You can do the maths,” says Tom.
Why It Matters
Tom is clear that Mark Huisman Logistics is far from unique in facing these challenges. Smaller transport businesses across the Netherlands have made one-off investments in legacy systems and are still running on them years later — unable to move with the times, but also unable to justify the capital outlay of a traditional enterprise TMS.
“The pricing model matters,” Tom says directly. “No €50,000 upfront fee — just a monthly cost. That’s what makes it possible for smaller operators like us to keep up.”
With regulatory pressure on small transport businesses increasing, tools that reduce administrative burden rather than add to it aren’t a luxury — they’re a necessity.
“My biggest selling point when I recommend Qargo to others is the reduction in admin. Just being able to focus again on what you’re good at: planning and transport.”
Mark Huisman Logistics has already referred close to ten new customers to Qargo — and Tom answers reference calls regularly. “It’s no secret which system we use. We’re all competitors, but ultimately we’re also in this together.”
What’s Next
The team is actively working to push Qargo further into their operations. Immediate priorities include:
- Rolling out Qargo pallet labels for the cross-docking operation
- Digitalising loading and unloading processes through scanning, in partnership with Clarus WMS — a Qargo partner — alongside new scanners and label printers that support the Qargo app
- Continuing to deepen use of the mobile driver app for both own drivers and charter vehicles
Tom also notes he regularly stumbles across features he didn’t know existed. “We still come across new things in Qargo every day that we didn’t know were there. That keeps it interesting.”
Reporting and dashboarding is next on the agenda — something Tom is keen to explore with his account manager as his responsibilities expand.
Final Thoughts
“My advice? Request the demo and try it. I have very little negative to say. Just make sure you have someone internally with at least a little technical interest — because if you do, you can really shape Qargo around your business.”
“And the Qargo team will always be there to help. But get that person. It makes all the difference.”
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