Last updated: 30th May 2026
1. Who We Are
Qargo Tech Ltd (“Qargo“, “we“, “us“) is the controller of your personal data.
We are registered in England and Wales under company number 11390525. Our registered office is at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.
If you have any questions about how we use your personal data, please contact us at: legal@qargo.com.
This notice applies to visitors to our website (www.qargo.com), individuals who interact with our demos, forms and marketing, and authorised users of our web and mobile application (“App”).
This notice does not apply to Qargo employees or contractors, whose personal data is processed under a separate Employee Privacy Notice.
2. What Personal Data We Collect
We collect the following categories of personal data:
Website visitors and demo requestees:
- Contact details: name, job title, company name, work email address, phone number
- Information you submit through our website forms (e.g. demo requests, contact forms)
- Device and technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, features accessed, time spent, referral source
- Cookie data: see our Cookie Policy for details
App users (Authorised Users of the Qargo TMS):
- Account information: name, work email address, role/permissions
- Usage data: how you use the Qargo TMS, including actions taken and features accessed
Personal data contained in freight or logistics data processed through the Qargo TMS on behalf of Authorised User’s employers is governed by the employer’s privacy notice and the data processing agreement between Qargo and the employer. Please contact your employer for information about that processing.
3. How and Why We Use Your Data
We process your personal data on the following legal bases and for the following purposes:
| Purpose | Legal Basis | Details |
| Providing and maintaining our services | Contract (Art. 6(1)(b)) | Necessary to deliver the Qargo TMS and support services to Authorised Users |
| Responding to enquiries and demo requests | Legitimate interests (Art. 6(1)(f)) | We have a legitimate interest in responding to prospective customers who contact us; this interest is not overridden by your interests or rights |
| Sending service communications (updates, security alerts, support) | Contract / Legitimate interests (Art. 6(1)(b)/(f)) | Necessary for service delivery; we have a legitimate interest in keeping users informed |
| Sending marketing communications (newsletters, product updates, event invitations) | Consent (Art. 6(1)(a)) | We will only send you marketing communications where you have opted in. You may withdraw consent at any time by clicking ‘unsubscribe’ or contacting privacy@qargo.com |
| Analysing how our website and services are used | Legitimate interests (Art. 6(1)(f)) | We have a legitimate interest in understanding how our services are used in order to improve them |
| Placing non-essential cookies (analytics and marketing) | Consent (Art. 6(1)(a)) | We only place analytics and marketing cookies on your device where you have given your consent via our cookie banner. You may withdraw consent at any time by updating your cookie preferences. |
| Complying with legal obligations | Legal obligation (Art. 6(1)(c)) | For example, responding to regulatory requests or court orders |
Where we rely on legitimate interests, you have the right to object to that processing at any time. Please contact us at legal@qargo.com.
4. Sharing Your Information
We share personal data with the following categories of third parties:
Sub-processors and service providers: We use third-party providers to help us deliver our services (for example, cloud hosting, analytics, CRM, and communications tools). These providers process data on our behalf and are bound by data processing agreements. A full list of our sub-processors is available at trust.qargo.com.
Professional advisers: We may share data with lawyers, auditors and insurers in the course of obtaining professional advice.
Regulatory and law enforcement bodies: Where required by law or court order.
Group companies: Qargo Tech Ltd may share data with its group companies (Qargo Tech BV in Belgium; Qargo Tech Inc in the US, Qargo Tech NL in the Netherlands) for internal administrative purposes. Where such sharing involves international transfers, appropriate safeguards are in place (see Section 5).
5. International Transfers
Some of our sub-processors are based outside the UK and the European Economic Area (EEA), including in the United States. Where we transfer personal data to these countries, we ensure that appropriate safeguards are in place, which may include:
- Adequacy decisions: Transfers to countries that the UK or EU has recognised as providing an adequate level of data protection.
- Standard Contractual Clauses (SCCs): We use the EU Commission’s Standard Contractual Clauses (Decision 2021/914) and/or the UK International Data Transfer Agreement (IDTA) for transfers to countries without an adequacy decision.
- Data Privacy Framework: Where our sub-processors are certified under the EU-US Data Privacy Framework, we may rely on that certification.
A list of our sub-processors and the applicable transfer mechanisms is available at trust.qargo.com.
6. Data Security
We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal data, including encryption (in transit and at rest), access controls, multi-factor authentication, regular security testing, and an information security management system certified to ISO/IEC 27001:2022.Further details of our security practices are available at trust.qargo.com.
7. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected or as required by law. Our retention periods are as follows:
| Category | Retention Period |
| Website visitor and enquiry data | 2 years from last interaction |
| Marketing contact data | Retained for as long as necessary for marketing purposes, or until you opt out/withdraw your consent. In practice, we will not retain data for over 5 years, unless required to do so. |
| App user’s Account and Usage Data | Retained for the duration of the Authorised User’s Employer contract with Qargo, and for a period of up to 1 year following termination to allow for data export and administrative wind-down, unless a longer retention period is required by law. |
8. Cookies
We use cookies and similar technologies on our website. Some cookies are strictly necessary for the website to function; others are used for analytics and marketing purposes and are only placed on your device with your consent.You can manage your cookie preferences at any time using the cookie banner on our website. For more information, please read our Cookie Policy.
9. Your Rights
Under UK and EU data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Ask us to delete your data in certain circumstances.
- Restriction: Ask us to restrict processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Portability: Receive your data in a structured, machine-readable format.
- Withdraw consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at legal@qargo.com. We will respond within one month.
10. Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we are required by law to notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach. Where a breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.
Where a breach affects personal data processed in connection with our EU operations, we will also notify the relevant EU supervisory authority. This may be the Belgian Autoriteit Persoonsgegevens/Autorité de protection des données (APD/GBA), or the lead supervisory authority under the EU GDPR one-stop-shop mechanism, as applicable.
11. Changes to This Notice
We may update this notice from time to time. We will notify you of significant changes by posting an updated notice on our website, and where appropriate by email. The “Last Updated” date at the top of this notice indicates when it was most recently revised.
12. Contact Us and How to Complain
For questions about this notice or to exercise your rights, contact us at: legal@qargo.com
If you are not satisfied with our response, or if you believe we are processing your data unlawfully, you have the right to lodge a complaint with:
UK residents:
Information Commissioner’s Office (ICO)
Telephone: 0303 123 1113
Email: dpo@ico.org.uk
Website: https://ico.org.uk
EU residents:
Autoriteit Persoonsgegevens / Autorité de protection des données (APD/GBA)Website: https://www.dataprotectionauthority.be
SUPPLEMENTAL PRIVACY NOTICE
FOR UNITED STATES RESIDENTS
Effective Date: February 2026
This Supplemental Notice applies solely to residents of States with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Indiana, Kentucky, and others). This notice supplements Qargo’s general Privacy Notice and addresses specific requirements under US State Privacy Laws.
1 Your rights and choices
Under applicable US State laws, you may have the following rights regarding your personal information:
- Right to Opt-Out of Targeted Advertising: You have the right to opt-out of the processing of your personal data for targeted advertising. We use third-party cookies (such as Google and LinkedIn) which may be considered “Targeted Advertising” or a “Sale/Sharing” under state laws.
- Right to Appeal: If we decline to take action on your request to exercise a privacy right, you have the right to appeal our decision. Please contact us at legal@qargo.com with the subject “Privacy Appeal.” We will respond within 45 days (or as required by your state).
- Right to Access, Correct, and Delete: You may request to confirm if we process your data, correct inaccuracies, or delete your personal data.
2 Sensitive data & geolocation
- Website Visitors: We do not collect or track your “Precise Geolocation” (within 1,750 feet) when you visit our website.
3 De-identified data
We may maintain and use data in a de-identified form. We commit to maintaining and using such information in de-identified form and will not attempt to re-identify the information except to ensure our de-identification processes comply with applicable law.
4 Global privacy control (GPC)
We recognize Global Privacy Control (GPC) signals. If your browser broadcasts a GPC signal, we will treat it as a valid request to opt-out of targeted advertising for that specific browser.
5 Categories of third parties
In the preceding 12 months, we may have disclosed categories of personal data (Identifiers, Internet Activity) to the following categories of third parties:
- Cloud service providers (e.g., AWS);
- Analytics providers (e.g., Google Analytics);
- Advertising and Marketing partners (e.g., LinkedIn, Google Ads).
Contact Us: To exercise any of these rights, please email legal@qargo.com.